Aberdeen Strategy & Research, a division of SWZD, has over three decades of extensive experience in independent and credible market research that helps illuminate market realities and inform business strategies.

Aug 17, 2018 · A trend analysis of Aberdeen’s cloud contact center studies between 2013 to 2018 shows that adoption of cloud technology has continuously risen during this time, with varying paces each year. So, why are contact centers increasingly …

Sep 15, 2015 · In the 2013 Aberdeen Learning study, compliance training (for the sole purpose of satisfying regulatory mandates) comprises less than 25% of all employee training. The remaining 75% of training—or learning—programs are provided with the intent of job education.

Findings from Aberdeen & PJA’s 2018 B2B Buyers Survey. Get inside the heads of buyers as they gear up to make a purchase and see what it takes to stand out as a vendor.

Apr 1, 2016 · Aberdeen Strategy & Research, a division of Spiceworks Ziff Davis, with over three decades of experience in independent, credible market research, helps illuminate market realities and inform business strategies.

Dec 8, 2014 · You’re not alone; according to Aberdeen research, only 29% of organizations have a formal offboarding process to transition employees out of an organization. Many professionals think that in this climate, where talent gaps are growing and it becomes even more critical to hang on to talented individuals, that focusing on employees who are ...

Dec 3, 2019 · Aberdeen Strategy & Research, a division of Spiceworks Ziff Davis, with over three decades of experience in independent, credible market research, helps illuminate market realities and inform business strategies.

Jun 19, 2018 · Aberdeen defines an ‘Intelligent Contact Center’ as one that exhibits mastery of using data (customer and operational) to deliver truly personalized and consistent interactions across all channels.

Feb 12, 2018 · Check out Aberdeen’s Customer Service & Marketing Alignment study to learn how Best-in-Class firms tightly align their marketing and service activities to deliver superior customer experiences. Omer Minkara is VP & Principal Analyst at Aberdeen

Jun 29, 2016 · Aberdeen Strategy & Research, a division of Spiceworks Ziff Davis, with over three decades of experience in independent, credible market research, helps illuminate market realities and inform business strategies.