Use this letter template to complain to a trader about faulty goods. It should help the trader understand your point of view and their legal obligation to sort out the problem. You can send the letter ...

Use this letter template to cancel a service that you agreed or paid for online, over the phone or by mail order. You can do this during the 14 day ‘cooling off’ period. It should help the trader ...

There are over 16 million disabled people in the UK. Many of them rely on disability aids such as mobility scooters, stairlifts and hearing aids to navigate their daily lives. When these products work ...

Use this template to write a letter to a trader if they've done poor quality building work, decorating or home improvement for you. It should help the trader understand your point of view and their ...

Use this letter to give a trader a final deadline when they're taking too long to deliver goods to you. You must tell them it's essential to stick to this deadline. This is called 'making time of the ...

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Telephone: 01255 377080 for local telephone advice. Alternatively, contact our national Adviceline (England): freephone 0800 144 8848 - open 9am - 5pm, Monday - Friday. Both services not available on ...

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