more than 45% of Genesys Cloud customers were using at least one Genesys Cloud AI capability to enhance customer interactions and drive operational efficiency. According to the report ...

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sentiment and interaction data, as a critical source for Genesys Cloud AI, fuelling the platform’s 360-degree customer view to empower rich contextual engagement that drives loyalty and ...

Genesys Cloud then uses these social media insights, including consumer attitudinal, sentiment, and interaction data, as a critical source for Genesys Cloud AI to empower rich contextual engagement.

Rhee also cited a Harvard University study showing that live interactions cost around $8 per interaction, compared to just cents for automated responses. He added: “Economically, it makes sense to ...

SAN FRANCISCO, March 17, 2025--(BUSINESS WIRE)--Today at Enterprise Connect 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced a suite of Genesys Cloud™ AI ...

If there is a word that has dominated Donald Trump's second term, it's tariffs. Along the way, there have been threats, pauses and postponements, but 2 April - branded "Liberation Day" by the US ...