As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

Running a direct-to-consumer (D2C) business can feel overwhelming. Many struggle with getting products to customers quickly ...

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead.

Here are five strategies that can scale revenue and boost customer retention in 2025. Don’t give into the pressure to promote ...

Gorgias’s version of templates, called Macros, includes variables that automatically populate each customer’s unique information (like names, order numbers, shipping information, and more). This means ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

Fintech challengers are fast encroaching on areas like loans, payments, and cards which have been traditional bastions of ...

In today’s fast-paced and highly connected world, building strong customer relationships is more critical than ever.

Distinct buyer journey stages represent the customer’s mindset and decision-making process. An effective way to utilize sales software like a CRM system is to map out this process to create ...

"There are so many great concepts." You may decide to trace and map out a customer’s journey to envision their interactions with a brand. Wallace said this allows you to identify pain points and ...

This free, printable hexagonal concept map template is a versatile and visually engaging tool that you can use to help students explore connections between ideas. Unlike traditional linear mind maps ...

But as much as we focus on pushing the boundaries of technology, we never lose sight of the fact that this journey is about you: our customers who use these tools to power work, teams, and businesses– ...