An airline gate agent was caught on camera online shopping while working behind the counter. The video left commenters ...

Cybersecurity giants and the FBI warn that the notorious hacking group is now targeting the aviation sector with advanced ...

Console sees itself as an AI co-worker that up-levels existing help desk professionals. Serban even suggested that as companies digitize more of their operations, the IT function will become ...

The US State Department has laid off over 1,300 employees, including civil service employees and foreign service officers, as ...

AI is transforming the help desk — but human expertise still plays a vital role in delivering responsive, reliable support.

Some tools ask workers questions in the midst of an activity; others send employees post-remediation surveys to determine if actions taken by the employee, IT, or the help desk were effective.

Cyberattacks on Britain's Marks & Spencer and Co-op Group started with hackers impersonating employees while contacting the retailers' IT help desks, technology specialist site BleepingComputer ...

A 6-foot-2, 163-kg employee of the New York Public Library (NYPL) has filed a $4.6 million (Rs 38.82 crore) lawsuit, alleging workplace discrimination and harassment stemming from being assigned a ...

The Trump administration is ignoring court orders and has continued dismantling the National Park Service workforce.

HappyFox is, fundamentally, a help desk and service desk company, designed to enhance support experiences for both employees and customers.

A bill that would give every employee in Virginia paid sick days is headed to Governor Glenn Youngkin’s desk.

She was just lying on her desk,” an employee said. A Wells Fargo spokesperson said in a statement, in part, “We are deeply saddened by the tragic loss of our colleague and our Tempe office,” and that ...