AI’s place in the modern help desk. ... This shift enables 24/7 availability and shorter initial response times, helping meet the growing expectations of employees who want support on demand.

Console sees itself as an AI co-worker that up-levels existing help desk professionals. Serban even suggested that as companies digitize more of their operations, the IT function will become ...

He has called the Service Desk home since 2012, where he has been committed to providing equitable and community-oriented support for our campus technologies and services. In addition, Long holds a ...