Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition.

Banks do it, call centers do it, salespeople do it. I appreciate being called “Mr. Smith” instead of just “Bob,” but it ...

Customer-centric focus is essential. B2B success depends on prioritizing customer relationships and long-term value creation.

Focus on one core message. Keep messages short and consistent to streamline your communication process. Embrace technology.

We’re creating tools that help brands identify the right prospects ... is designed to enable both automated and live customer ...

There are different ways companies can help their customers. It’s pretty cool how many options there are now but it all starts with a great customer support. Let’s check out different types of ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

Speed of response makes a strong and lasting impression on sales prospects as well as customers. Here's how to treat email ...