Jira Service Management has earned its place as a leading ITSM platform, particularly for organisations aligned with the Atlassian ecosystem. However, as service management needs evolve, it’s natural ...

Explore the essential incident management tools tailored for CIOs in 2025, focusing on AI automation, downtime reduction, and improved operational efficiency. Uncover their features, pricing, and ...

Constellation Software shares fell 17% after CEO Mark Leonard resigned for health reasons, raising leadership and capital allocation concerns. AI disruption remains a known risk for CSU, but ...

Traditional change management advice emphasizes gradual tactics like pursuing “small wins,” building coalitions, and pitching pilots that require minimal investment. In stable times, these approaches ...

Change management is a multibillion-dollar industry built on the fundamental claim that most people dislike change, and that someone needs to manage that resistance. But after decades of ...

Upgrading software can be a major step forward for a nonprofit, but without proper planning, it can also become time-consuming and costly. Katrina Olson Whether replacing outdated accounting software, ...

Whether you’re rolling out a new strategy, implementing AI-driven processes, or restructuring your organization, success hinges on how well you identify, engage, and manage stakeholders. These are the ...

At the Army's Software Factory in Austin, Texas, soldiers and contractors collaborate to develop and field software capabilities and learn from commercial best practices. (Davis Winkie/Staff) In the ...

Samantha Kelly is a freelance writer with a focus on consumer technology, AI, social media, Big Tech, emerging trends and how they impact our everyday lives. Her work has been featured on CNN, NBC, ...

The Pentagon must default to rapid acquisition processes when buying software, from business systems to weapons components, the defense secretary said in a Thursday memo. The move is a “big deal,” one ...

The Instagram cofounder Mike Krieger discussed the evolving job of software engineers. Krieger, who's now at Anthropic, said the day-to-day work would change as AI gets better at coding. He predicts ...

Change is hard. Whether it’s a personal change, a business transformation due to a new technology rollout, or a shift in company culture, most people tend to resist change, even when it’s beneficial.