The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

AI is providing brands new ways to create deeply personal, engaging experiences at scale, redefining how they interact with ...

The "Retail's Biggest CX Trends in 2025" report collected more than 57 million feedback points from across the globe throughout 2024 to provide in-depth analysis on customer satisfaction, retail ...

The fintech firm adopted AI-powered surveys to better understand customer needs and address inefficiencies, which has led to ...

Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and ...

The program is designed to collect data from a range of sources, disseminate findings across the company and coordinate teams ...

Authentic advocacy is everything, and generating it starts with internal operations and authentic brand building.

Power regulators want to ensure reliable electricity supply, but there’s more to customer service than that in the age of ...

Global toy manufacturer Mattel has revealed details of how its technology tie-up with Google Cloud is allowing the firm to respond to customer feedback ... This year, we’re celebrating 80 ...

Dare we say, Gemini AI would be proud. "We do not have information on El Capitan’s sustained FP8 performance," we're told. "Our assumption behind the comparison is that El Capitan put their best ...

So we have Benedict Arnold with four bankruptcies and fraud convictions in the White house ruining the economy. We have someone running the Department of Justice protecting car dealerships instead ...