GM is introducing a significant update to its dealer-facing Investigate Vehicle History (IVH) system, implementing a new and highly visible process for handling critical engineering part requests.

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

Customer service chat has become an integral component of the customer experience in the digital era of business. However, it is not only necessary to offer customer service chat that will help answer ...

As a business owner, you generate income from the goods or services that you sell to your customers. To bill your customers for these goods or services, you send them an invoice. Unless, you require ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

What Is an Ultimate Business System? A UBS is a master system that centralizes all the essential processes and procedures within your business. It serves as the single source of truth for how tasks ...

Service is crucial to bike shop operations, and it sparks intense discussions about its actual value, the correct operating approach, and its overall importance to a bike shop's health. The "typical" ...

TROY, Mich.: 14 March 2024 — While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer ...

In the high-stress arena of air travel, where delayed or canceled flights can leave passengers marooned in terminals and tethered to lengthy customer service calls, American Airlines' strategy to cut ...

The California Department of Financial Protection and Innovation (DFPI) announced that it has entered into a consent order with San Francisco-based Chime Financial, Inc.. The order, which includes “a ...