Only 31% of Singaporean consumers say they would recommend the brands they used. Despite high expectations, most Singaporeans walk away underwhelmed by the brands they choose. According to the latest ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

What leaders miss when they overdesign experience. Observation, not optimization, reveals the moments that matter for ...

I've noticed that successful companies today treat every employee as a contributor to sales, because every interaction shapes ...

Management and technology consultancy BearingPoint has released a new thought leadership report, “The AI Sales & ...

Much of that momentum began under the 21st Century Integrated Digital Experience Act (IDEA) It gave agencies a blueprint for a more modern, digital-first customer experience in government. The law ...

NEW YORK--(BUSINESS WIRE)--AmTrust Financial Services, Inc. (“AmTrust” or the “Company”) has been recognized by Celent as a winner of a Model Insurer award for Digital Customer Experience ...

Sponsored Content Better Hygiene for Better Customer Experience 6/18/2025 Cleanliness is a key purchase driver for c-store customers.

As Jim Dvorkin, our SVP of Customer Experience Products, puts it: “What we’re delivering is complete customer intelligence—comprehensive analytics that capture every voice conversation detail. When ...

Adobe is also innovating on the Adobe Experience Platform (AEP) with agentic functionality. The first set of capabilities are now live in the AEP Agent Orchestrator, which businesses can leverage to ...