Only 31% of Singaporean consumers say they would recommend the brands they used. Despite high expectations, most Singaporeans walk away underwhelmed by the brands they choose. According to the latest ...

"The Clarkstown Police Department has fielded numerous calls regarding this outage," the post reads. "Orange & Rockland crews are actively working to restore service as quickly as possible. At this ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

What if a city’s mood could be mapped like weather? Researchers at the University of Missouri are using AI to do exactly that ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

Chime's asset-light, automated model enables high profitability and low customer acquisition costs. Read why I am bullish on ...