Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

At around 4:30 p.m. Thursday, more than 8,700 customers were without power. By 4:50 p.m., that number had dwindled to 1,860— ...

Despite being a relatively new entrant in the Indian electric passenger-vehicle segment, BYD is slowly shifting gears ...

Sometimes the most extraordinary culinary experiences happen in the most ordinary places, like a historic brick building on a quiet corner in Camden, South Carolina. B. Colson’s Steak, Seafood & ...

Start with the basics: get a handle on what AI is, why it matters, and how it’s used in the real world. Make a plan: figure ...

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

While consumer brands have long mastered the art of tailoring experiences, B2B players are now facing rising expectations ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Developing ways to measure your customers’ success and happiness with your business is key to maintaining their loyalty and ...

Innovation starts with understanding your customer. This simple framework helps uncover real problems and engineer meaningful ...

The regression is unsurprising, according to Brian Cantor, managing director of the Customer Management Practice’s digital division, which includes CCW Digital. “In addition to experiencing many of ...

Shopify reports on effective customer acquisition strategies, including pre-launch demand, in-person connections, and ...