How to Build Your Own No-Code Chatbot In 10 Minutes
In 2025, it's easier than ever to build an AI chatbot. We explain how to build a chatbot from scratch in 7 steps, without ...
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7 Customer Service Innovations To Look Out for in 2025
The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...
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Do chatbots fill a social void? Research examines their role for lonely teens
A recent study published in the International Journal of Human-Computer Studies sheds light on how Danish high school ...
Virgin Money chatbot tells off customer who typed word ‘virgin’
In a LinkedIn post published last week, fintech commentator David Birch posted a screenshot of his interaction with a Virgin ...
Paloma AI gets $10M to build more reliable customer service chatbots that don’t make mistakes
A trio of artificial intelligence engineers who previously led projects at Google LLC, Meta Platforms Inc. and Samsung Electronics Co. Ltd. say they have raised $10 million for a new startup that aims ...
Virgin Money chatbot scolds customer who typed ‘virgin’
Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.