A recent study published in the International Journal of Human-Computer Studies sheds light on how Danish high school ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

As artificial intelligence (AI) continues to shape industries worldwide, its role in banking has quietly evolved behind the ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

A trio of artificial intelligence engineers who previously led projects at Google LLC, Meta Platforms Inc. and Samsung Electronics Co. Ltd. say they have raised $10 million for a new startup that aims ...

While chatbots have found their place in the customer service ecosystem, they haven’t achieved the dominance and ubiquity ...

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

As artificial intelligence (AI) continues to make its mark on various industries, customer service is experiencing one of the ...

A tell-tale sign that you’re chatting with an AI bot and not an actual person is the speed of their responses. If you use ...