Use this letter template to complain to a trader about faulty goods. It should help the trader understand your point of view and their legal obligation to sort out the problem. You can send the letter ...

Use this letter template to cancel a service that you agreed or paid for online, over the phone or by mail order. You can do this during the 14 day ‘cooling off’ period. It should help the trader ...

Use this template to write a letter to a trader if they've done poor quality building work, decorating or home improvement for you. It should help the trader understand your point of view and their ...

I now find the holiday has changed: The white water rafting has been replaced by abseiling and the rock climbing has been switched to pony-trekking. This constitutes a ’significant change' for the ...

Use this letter to give a trader a final deadline when they're taking too long to deliver goods to you. You must tell them it's essential to stick to this deadline. This is called 'making time of the ...

You might be able to talk to an adviser online or through our national phone service. Check other ways you can talk to an adviser.

There are over 16 million disabled people in the UK. Many of them rely on disability aids such as mobility scooters, stairlifts and hearing aids to navigate their daily lives. When these products work ...

Apply before 11.59pm on 14 September 2024. We’re an ambitious charity determined to deliver quality services to our communities. Each year we improve the lives of tens of thousands of local people ...

Apply before midday on 28 September 2024. Contract: Fixed term contract until end of December 2025. We are looking for an adviser with good IT skills to support clients to make and complete their new ...

Responding to the publication of the Renters Rights Bill, Dame Clare Moriarty, Chief Executive of Citizens Advice, said: “This bill is a critical and long overdue step which will better protect ...