What’s next for AI in the contact centre ? Moving beyond the low-hanging fruit and escaping proof-of-concept purgatory - ...

Ventrica's new research shows how brands can earn up to £500 more per customer, every year - contact centre white paper ...

CCMA research highlights the ongoing challenges of integrating people and technology in the contact centre - download ...

Serco has been awarded a contact centre outsource contract to provide BBC Audience Services for a minimum of five years.

Multi-Channel Experiences - How Can the Contact Centre Improve Customer Retention? - Richard Hanscott, CEO at Esendex, ...

Poor customer service isn’t a generational issue ~ Why Gen Z aren’t to blame for worsening customer service Julian Bammer ...

Infobip a MoneyGram Haas F1 Team redefine F1 fan experiences new digital fan experiences for America’s Formula 1 team contact ...

AI is transforming the customer experience in the contact centre, creating win-win scenarios for businesses, consumers & ...

With consumer expectations on the rise and technology advancing at a rapid pace, experience leaders today are equipped to redefine engagement across every stage of the customer journey. As AI weaves ...