However, many companies are resistant to rethinking their processes and culture ... solutions. Zappos team members are encouraged to recognize and award others within the company, and leadership ...

Great customer service isn’t just an option anymore–it’s something customers demand nowadays. A whopping 80% of consumers consider customer ...

Only a handful of companies own all the most popular brands in your home, influencing what you eat, drink, and think.

"I don’t think most people get to feel that kind of satisfaction in their whole life," says owner Michael Cornthwaite ...

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can ...

The most famous example of this theory in action is Zappos. Other examples include video game company Valve and book subscription ... The best leaders focus on building a strong culture, aligning ...

Zappos told Louisville Business First it will revive its sotrefront, The Outlet Powered by Zappos, on Nov. 7. The store will ...

Regional cultures significantly influence how employees perceive corporate values, manage tasks and interact with one another ...

Discover how to transform your company culture from theory into practice with practical tips from leadership development experts.