It took just this one off-the-cuff, five-word crack to make national headlines, ignite the entire state of Nebraska and turn ...

Because Boeing’s instructions for employees lacked “clarity and conciseness,” workers missed opportunities to fix a mistake that nearly caused a disaster.

It’s just 10 words long. No shouting. No guns. Just a soft, almost affectionate murmur: “I’m gonna make him an offer he can’t refuse.” ...