I love sales and more so electronic banking sales. In a fast-changing world, selling e-products is such a great opportunity ...

Saia is transitioning its customer service functions to local terminals in order to speed response time, the company told Trucking Dive in an email. The restructuring resulted in "workforce impacts" ...

According to a study by Accenture, 51% of consumers expect businesses to leverage AI to personalize their experiences, but ...

Discover 6 powerful ChatGPT prompts that help develop an entrepreneur mindset. Learn how AI can help entrepreneurs build ...

A well-balanced combination of technology and empathy creates memorable experiences that inspire lasting customer loyalty.

To demonstrate genuine care, HR leaders need to look beyond employee appreciation efforts and establish a culture rooted in ...

Overreliance on AI tools—think auto-generated emails or chatbots—can dull our sensitivity to emotional nuance if we’re not ...

In the bustling marketplace, small businesses constantly strive to stand out. Competing against larger corporations with vast ...

AUTOMATION is everywhere these days. Whether it is self-checkout machines at fast food restaurants, chatbots handling customer service, or smart algorithms sorting through job applications, businesses ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

The favourite human skill of AI chatbots might be creative misinformation. They bluff as much as humans do, even if there’s a ...