According to a study by Accenture, 51% of consumers expect businesses to leverage AI to personalize their experiences, but ...

Discover 6 powerful ChatGPT prompts that help develop an entrepreneur mindset. Learn how AI can help entrepreneurs build ...

A well-balanced combination of technology and empathy creates memorable experiences that inspire lasting customer loyalty.

To demonstrate genuine care, HR leaders need to look beyond employee appreciation efforts and establish a culture rooted in ...

Overreliance on AI tools—think auto-generated emails or chatbots—can dull our sensitivity to emotional nuance if we’re not ...

In the bustling marketplace, small businesses constantly strive to stand out. Competing against larger corporations with vast ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

However, CX leaders can still use a version of their 2020 playbook, which leveraged the urgency of the moment and executives’ understanding that customer needs—and companies’ ability to fulfill ...

If someone does bully you, how should you respond? Marter has some wise suggestions.

Image Source Ever joined a video call, looked down at your pajama pants, and thought, “So this is work now?” You’re not the only one. The old 9-to-5 office routine is being replaced by something more ...

A business owner might feel loyal to an early hire who has become a poor fit. Out of guilt or sentimentality, they avoid ...