Hosted on MSN5mon
Delta Air Lines’ customer service is frustrating even the most loyal customers
Delta Air Lines is taking the brunt of the number of delays and cancellations after the global IT outage over the weekend. Now, its customer service problems are frustrating even the most loyal ...
Forbes8mon
Delta, Southwest Score Best In J.D. Power Airline Satisfaction Survey
Interestingly, the top two airlines on the J.D. Power study each also dealt with significant customer service problems in 2023. Changes Delta made to its SkyMiles program, particularly with ...
Tempo3d
The Most Reliable Airlines in the U.S.; Delta Takes the Crown
When it comes to air travel, no one likes unexpected delays or lost baggage. Discover the most reliable airlines in the U.S.
Rolling Out14d
Delta passenger PO’ed to lose 1st-class seat to service dog
A recent incident aboard a Delta ... about airline loyalty program sustainability and customer satisfaction metrics. Industry analysts suggest that similar conflicts between service requirements ...