Delta unveils AI-powered tool for personalized travel experience, partners with Uber and Joby Aviation, and receives positive outlook from analysts.

“Delta Concierge will serve as a thread across your experience,” said Ed Bastian, Delta’s CEO. The idea is that it will “serve as an AI-powered personal assistant that combines the context of who our ...

Delta Air Lines celebrated its 100th anniversary at CES 2025 in Las Vegas’s Sphere, announcing new technological advancements ...

The showcase moment? A new AI assistant called Delta Concierge. Launching this year, the tool is designed to handle ...

Port of Seattle police officers were dispatched to gate B1 at the airport around 1:05 p.m. for “a report of a suspicious ...

A Delta flight from Cincinnati to Las Vegas was diverted to Kansas City on one of the busiest travel days of the year Monday due to an “unruly customer,” an airline spokesperson confirmed.

A Delta Airlines passenger ... from a first-class seat to accommodate a service dog, sparking a heated online discussion about airline policies and customer loyalty. The passenger, who had been ...

A crucial deadline is quickly approaching for Delta's ... as the airline is offering customers the option of converting those MQMs to MQDs or to Skymiles. If a customer does not manually choose ...

I used it to travel all over the place, including to a new country when Alaska launched service ... of a free agent with airlines and hotels than I had been in prior years. But the universe had other ...

In this episode, we explore the role of AI agents and their transformative potential in customer service and sales. At the AgentForce World Tour in Amsterdam, we spoke with Susan Emerson, Senior Vice ...