See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. When it comes to providing exceptional customer experiences, few ...

Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, according to a framework proposed by researchers in the Penn State School of ...

Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, today announced ...

If there's any place where customers are likely to be paying attention to the type of service they receive, it's within the hospitality industry. From restaurants to hotels and everything in between, ...

Most businesses concentrate on what they deliver and how efficiently they deliver it. Hospitality operates in a different dimension. It shapes the human experience that unfolds alongside the ...

Whether someone is traveling for business or pleasure, the level of customer service she receives on her trip will help determine whether she comes back for another visit or warns her friends to avoid ...

Marriott is reshaping its marketing strategy around a customer identity graph called Flywheel the hotel chain developed to turn its segmented customer funnel into a single pipeline. Marriott began ...

The title of this week’s post might surprise you. After all, the hospitality industry should be highly customer centric, as it relies on satisfying its guests. However, it can learn a lot from ...