Only 31% of Singaporean consumers say they would recommend the brands they used. Despite high expectations, most Singaporeans walk away underwhelmed by the brands they choose. According to the latest ...

"The Clarkstown Police Department has fielded numerous calls regarding this outage," the post reads. "Orange & Rockland crews are actively working to restore service as quickly as possible. At this ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

What leaders miss when they overdesign experience. Observation, not optimization, reveals the moments that matter for ...

I've noticed that successful companies today treat every employee as a contributor to sales, because every interaction shapes ...

Master Data Management (MDM) helps retailers consolidate different views into one, ensuring data is accurate, consistent and ...

Tactics for Creating an Engaging Customer Experience A 2025 Outstanding Independents Summit panel provided insights and practical strategies small operators can implement today.

Much of that momentum began under the 21st Century Integrated Digital Experience Act (IDEA) It gave agencies a blueprint for a more modern, digital-first customer experience in government. The law ...

Most people still think of AI as a tool for generating content or powering chatbots. But agentic AI is already driving deeper transformation—especially in customer experience. Unlike traditional ...

NEW YORK--(BUSINESS WIRE)--AmTrust Financial Services, Inc. (“AmTrust” or the “Company”) has been recognized by Celent as a winner of a Model Insurer award for Digital Customer Experience ...

As Jim Dvorkin, our SVP of Customer Experience Products, puts it: “What we’re delivering is complete customer intelligence—comprehensive analytics that capture every voice conversation detail. When ...