The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

While chatbots have found their place in the customer service ecosystem, they haven’t achieved the dominance and ubiquity ...

As businesses prepare for 2025, AI marketing is transforming the way brands engage with consumers. Artificial intelligence is no longer just a buzzword; it has become a critical tool for automating ...

As artificial intelligence (AI) continues to shape industries worldwide, its role in banking has quietly evolved behind the ...

AI (artificial intelligence) is transforming the way businesses operate, from automating tasks to analyzing massive amounts ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

North America's prominent 43% share in the Generative AI in Customer Service market, amounting to USD 159.56 million...</p ...

A trio of artificial intelligence engineers who previously led projects at Google LLC, Meta Platforms Inc. and Samsung Electronics Co. Ltd. say they have raised $10 million for a new startup that aims ...