Dublin, OH /PRNewswire/ -- Socius, an award-winning business consulting company specializing in providing solutions from Microsoft Dynamics and other leading vendors of ERP, CRM, and Business ...

In a significant stride towards enhancing service delivery and efficiency, Microsoft has announced the introduction of Copilot in Dynamics 365 Field Service. This artificial intelligence tool is ...

Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.

Microsoft said Thursday it will acquire FieldOne Systems, a Mahwah, N.J.-based field service management solutions company, in hopes of buttressing its customer service solution offerings. By acquiring ...

Relentlessly plowing its way into the wireless landscape, the CRM movement has encountered a rocky obstacle: entrenched field force automation systems. The "last mile" of CRM, field service operations ...