Customers can be demanding: Over half of us expect in-the-moment or real-time customer-care responses, according to an infographic by Conversocial ... a decrease in more traditional (more expensive) ...

Customers who are unhappy with customer service will leave. The top reasons why customers switch to a competitor are because they feel underappreciated (53%) and consider the staff rude (42%), ...

Customer service chatbots are the most common form ... than half of the respondents and in HR by just over a quarter. This infographic shows the use areas of generative AI in the travel industry ...