By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically improve customer service KPIs.

Customer service is the new competitive battleground. Businesses often rely on promotions, discounts and low prices to attract and retain customers. However, where low prices and promotions once ...

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform trusted by tens of thousands of enterprises worldwide, today announced the launch of Dialpad ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. The customer is the foundation of any successful business.

Apple recently opened its first retail stores in India, a country that’s become increasingly crucial for the brand’s sales and supply chain. The article pointed out that, until now, customers who ...

NEW YORK--(BUSINESS WIRE)--Emplifi, a leader in customer engagement solutions, today launched Emplifi Fuel, an out-of-the-box customer engagement solution that revolutionizes how brands organize, plan ...

Smart Communications Inc. has recognized six employees for innovative solutions aimed at improving customer service efficiency through its inaugural “Hack the Bottleneck” internal innovation challenge ...

Today, we're disappearing into the heart, soul, and mind of someone who had a little contretemps with Verizon. No, he's surely not the first, nor the last. He's also not the first nor the last to have ...