Shopify beta-launched an AI assistant for its help center. It can answer questions about getting started on Shopify and running an online store. It's the latest in a series of AI tools Shopify has ...

At the Shopify Help Center, you'll find an abundance of information from step-by-step guides to troubleshooting articles - a wide range of topics to address common questions and concerns.

We’ve got news for our customers and friends on Shopify: Help Scout has officially joined the Shopify Plus Certified App Program! This milestone only ...

Shopify's enterprise focus gains traction, with plans for dedicated support for high-volume merchants.

Returns Center has enabled the growth of thousands of Shopify merchants by offering a wide range of features to help merchants automate and optimize their return process. Now, Returns Center is ...

For example, Shopify uses the Twilio API to extend Zendesk Support into a custom-built call center, providing full visibility across voice and email tickets, that has enabled the team to focus on ...

Shopify's latest AI experiment helps merchants get answers to questions they may have about running their online store, a new phase for support staff.