Draw a circle and in the middle of it, draw a picture of a person and write the words, “customer centricity.” This is usually what executives visualize when they talk about becoming a customer-centric ...

While continuous digital transformation has compelled businesses to upgrade and digitize systems across all departments, customer service remains behind. Customer service is not only overdue for a ...

Identify any areas within your product, processes or business model that hinder customers from fully appreciating what you offer. This could involve experiencing your company’s services firsthand. For ...

Every once in a while a subtle evolutionary change occurs that dramatically affects the future of networking. As IT is making a dramatic transition to an SOA, the networking industry has been hesitant ...

Company Positioned as a Leader Based on Completeness of Vision and Ability to Execute "Workday is the only cloud-native ERP platform specifically designed for service-centric organizations to manage ...

PLEASANTON, Calif., Nov. 8, 2024 /PRNewswire/ -- Workday, Inc. (NASDAQ: WDAY), a leading provider of solutions to help organizations manage their people and money, has been named a Leader in the 2024 ...

The observability marketplace is transforming rapidly, driven by the complexity of hybrid environments and the disruptive force of artificial intelligence. Today’s IT landscape is no longer about ...

The best customer service is built around what your customers need, feel and think about your brand. Mukesh Mirchandani of Freshworks shares four ways to put customers first in platform design There's ...

Oracle Fusion Cloud ERP positioned as highest in "Ability to Execute" and furthest right for "Completeness of Vision" AUSTIN, Texas, Sept. 28, 2023 /PRNewswire/ -- Oracle has been named a Leader in ...