Measuring business traveler "feelings"—or "sentiment," in business parlance—at scale is the goal of a new set of feedback collection and reporting tools called Concur Experience Optimizer announced ...

The technology industry is fond of creating new acronyms, buzz phrases and decorative confetti in an attempt to describe new use paradigms and platforms. Among the current favorites is ‘experience’, ...

Experience management specialist Qualtrics is pushing ahead with its artificial intelligence (AI) strategy, launching new features designed to close the gap between collecting customer feedback and ...

The ability to understand how your customers and your employees are feeling and then take action on that data is just golden. That being so, this must be a Gilded Age for Qualtrics, where CEO Zig ...

An idiot’s guide to understanding Qualtrics XM, the new experience-management platform launched this month by research software firm Qualtrics, starts with two numbers, explained APAC managing ...

Customer experience firm Qualtrics is acquiring healthcare market research company Press Ganey Forsta for $6.75 billion, the companies said Monday. The deal will give Qualtrics access to Press Ganey’s ...

When the news hit Monday that Qualtrics was being acquired, it wasn’t exactly surprising. SAP never seemed enamored with the company in spite of spending a hefty $8 billion to buy it in 2018. It took ...

Experience management platform Qualtrics has added new capabilities to enable its Pulse solution to automatically analyze employees' feedback and then distribute it to their managers. SAP-majority ...

PROVO, Utah & RESTON, Va.--(BUSINESS WIRE)--Qualtrics (NASDAQ: XM), the leader and creator of the Experience Management (XM) category, today announced that it has completed its acquisition of ...

Former Microsoft executive Julie Larson-Green is joining data-research startup Qualtrics as chief experience officer, overseeing product design and employee-related operations like hiring and ...