There are different ways companies can help their customers. It’s pretty cool how many options there are now but it all starts with a great customer support. Let’s check out different types of ...

In choosing the right tools, look for features that can handle segmentation, tagging and dynamic content—this ensures you can ...

In today’s fast-paced world, effective technology communication is essential for success in any organization. It involves sharing ...

Focus on one core message. Keep messages short and consistent to streamline your communication process. Embrace technology.

Consumers don’t want generic communications from the brands that they interact with. They want personal interactions that allow them to build a relationship. That’s right…we actually want to ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

The power of personalization is no secret to marketers today. Today's consumers have come to expect—if not demand—laser-like precision in the messages that brands are delivering to them. Unfortunately ...

On October 23, the Federal Communications Commission (FCC or Commission) issued a Notice of Inquiry (NOI) focused on customer service across a ...

Table of Contents SimpleTexting » Pros: Very easy to use Reliable text delivery SimpleTexting strikes the right ... service for businesses has many features, such as two-way communication ...

MHC's EngageCX empowers business users to handle the end-to-end process of customer communications management ... depends on the product and service that you use and your relationship with ...

The dynamic world of mobile communication continues to evolve and ... Stojcev envisioned a groundbreaking solution that emphasizes customer relationships. His goal is to address the critical ...