Speed of response makes a strong and lasting impression on sales prospects as well as customers. Here's how to treat email ...

With the rapidly growing technological advances, and especially with the enhanced use of the internet, automated communication has proved to be vital for businesses that want to cope with their ...

In online shopping, offering the best customer relations is crucial to ensure people keep coming back. As competition ...

The America's Best Customer Service 2025 rankings were identified from the results of an independent survey of more than 28,000 U.S. customers who have either made purchases, used services, or ...

In today’s fast-paced world, effective technology communication is essential for success in any organization. It involves sharing ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial intelligence or ...

Consumers don’t want generic communications from the brands that they interact with. They want personal interactions that allow them to build a relationship. That’s right…we actually want to ...

On October 23, the Federal Communications Commission (FCC or Commission) issued a Notice of Inquiry (NOI) focused on customer service across a wide array of communications companies, expressly ...

Table of Contents SimpleTexting » Pros: Very easy to use Reliable text delivery SimpleTexting strikes the right ... service for businesses has many features, such as two-way communication ...

MHC's EngageCX empowers business users to handle the end-to-end process of customer communications management ... depends on the product and service that you use and your relationship with ...

Blackfoot Communications is thrilled to announce its recognition as the recipient of the prestigious 2024 Customer Service and Support Innovations Award by Calix. This accolade underscores ...