The board discussed adding two additional board members, and also addressed a grievance letter. But before we get to that, something explosive happened during the meeting. Terri Myers was the ...

The Grievance Redress Service (GRS) is an avenue for individuals and communities to submit complaints directly to the World Bank if they believe that a World Bank-supported project has or is likely to ...

Angela Rippon: When it comes to challenging a rip-off, a well written letter of complaint can very often make all the difference in the world. Woman One: I typed a letter and just said you’ve ...