With new levels of flexibility, agility and choice, it’s now simpler for organisations to build a rich multivendor ecosystem and tailor their infrastructure, deployment and management models to fit ...

Genesys and Adobe are working together to change this by: Improving customer empathy through real-time profile enrichment: Integrating Genesys Cloud and Adobe Experience Platform enriches customer ...

Genesys, the market leader in omnichannel customer experience (CX) and contact centersolutions, today announced the introduction of the Genesys Customer Experience Platform in Arabic. The platform now ...