As much of customer service is now conducted through live chat or social media, ensuring your teams are properly trained on best practices for written communication is paramount to your success. When ...

Exceptional customer service is the holy grail of B2B and B2C businesses, but with limited time and resources, how can businesses reach this goal? One method of improving customer care is improving ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

As changes come and go faster than ever, it’s important for organizations to leverage purpose-driven transformation comms to engage employees and deliver great customer experiences. The Fast Company ...

The pandemic-induced remote/hybrid work revolution has mandated that businesses rethink their communication strategies to make them more effective across various work setups. Here’s how to make sure ...

Communication is the bedrock of human interaction, influencing every facet of our lives — from our personal connections to our professional endeavors. Beyond being a beneficial skill, effective ...

Preplanning crisis communications can help any organization successfully navigate a PR nightmare. Like preparing for a storm, proactively preparing leadership teams and employees for a downturn can ...

Contact management is crucial for businesses as it centralizes and organizes information about customers, partners and suppliers. By maintaining a well-structured contact management system, companies ...

From the moment a borrower expresses interest in getting a loan to the final repayment, a bank’s communication strategies shape the customer’s perception of its lending process. Many financial ...