Delta Air Lines is taking the brunt of the number of delays and cancellations after the global IT outage over the weekend. Now, its customer service problems are frustrating even the most loyal ...

Interestingly, the top two airlines on the J.D. Power study each also dealt with significant customer service problems in 2023. Changes Delta made to its SkyMiles program, particularly with ...

When it comes to air travel, no one likes unexpected delays or lost baggage. Discover the most reliable airlines in the U.S.

Delta is arming 19,000 flight attendants with mobile devices to let employees accept payments and streamline in-flight customer service. The program was previously in pilot mode and is now rolling ...

A recent incident aboard a Delta ... about airline loyalty program sustainability and customer satisfaction metrics. Industry analysts suggest that similar conflicts between service requirements ...

A Delta flight from Cincinnati to Las Vegas was diverted to Kansas City on one of the busiest travel days of the year Monday due to an “unruly customer,” an airline spokesperson confirmed.