Comcast and Time Warner Cable earned low customer satisfaction scores in the latest Consumer Reports National Research Center’s survey of consumers about their experiences with television and ...

is devoted to customer surveys. Consider the experience of Qualtrics, one of the largest survey-data companies. In the past year, the firm has analyzed 1.6 billion survey responses. That's a 4% ...

CSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort.