Ultimately, we are shifting to an environment where success lies in anticipating what customers want before they ask for it.

Here’s what you must track to understand what’s on the minds of your customers and what influences their buying decisions. Only 54% of sales professionals go beyond selling their product and help ...

While Michael Connelly writes mysteries, in all his books, there’s a real undercurrent of lessons about how we can approach customer needs. I live in Southern California, so it’s no surprise I spend a ...

Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer ...

Agentic automation: Perhaps most significantly, conversational memory transforms AI from a transactional tool to a genuinely agentic system capable of nuanced decisions, like rebooking a frustrated ...

(By Loyd Ford) Whether you have used one for decades or maybe it’s new to you or your team, having and using a strong customer needs analysis is key to building relationships and being a problem ...

Meeting customers' expectations is every company's goal. Companies strive to provide an exceptional customer experience. Most businesses will want to leverage customer experience as a competitive edge ...

Meeting the customer’s needs doesn’t always mean they’ll come back. You have to know what makes them feel successful more than they do. When you provide a customer experience and desired outcome that ...

As c-store operators roll out additional services, new areas of concern need to be considered. Charging stations for EVs can provide a new revenue stream for store owners and increase foot traffic.

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Krishna Kutty “Get closer ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.