With the growing explosion of data being shared around the Internet, it’s extremely hard for customers to consume a lot of information there’s about a topic in a short span of time. For this reason, ...

They want to know businesses give a damn. The problem is, consumers don’t think they do. According to Edelman, almost nine in 10 consumers want more meaningful relationships with brands, but less than ...

Working backwards can help you to define the problem your company needs to solve so you don't spend time tracking the wrong information. Looking at your customer experience, customer service and ...

Think of them as the Six Commandments of Customer Service — or, as Bruce Temkin, managing partner of the Waban, Mass.-based Temkin Group explains, "fundamental truths about how people and ...

Retailers have numerous opportunities to engage with customers, to provide information, answer questions and respond to complaints. To date, a large percentage (44%) of companies have left customer ...

10 mind-blowing stats on why the today’s customer service looks a lot like yesterday’s. There’s a reason customer service professionals may have a sense of déjà vu. It’s because the issues they deal ...

Customer churn isn’t something we usually think of as a technological problem, but more than a third of the $136 billion a year companies lose to customer churn is from involuntary churn, and most of ...

You know and I know that an MBA is a bullshit degree, but nonetheless, you can learn a few things in business school. You can also skip business school, and learn them via a very handy infographic.

Opinions expressed by Entrepreneur contributors are their own. Customer service can make or break your business. That’s why it’s more important than ever to make sure your company is providing the ...