The building society, which is the world's largest mutual, spoke out on X, formerly Twitter, after a customer asked if the ...

Harvard Business Review’s latest research study reveals how the world’s most successful companies are using cross-functional teams to deliver app experiences that deepen customer loyalty.

Customer’s receipt from Grubhub. Mathieux said he charges slightly more for dishes ordered on the apps, but they don’t fully cover the additional cost of using the apps.

CEO Brian Chesky said Airbnb started with customer service but that the app's AI agents will soon be able to search and book ...

Cash App, a popular platform used to transfer money, faces paying out up to $120 million in refunds and other redress to harmed customers, plus $55 million in penalties, relating to its troubling ...

Guest post written by Anthony Macciola Anthony Macciola is chief technology officer at Kofax, a provider of information capture software. Anthony Macciola Mobile devices have turned us into ...

Mobile apps to digitize your customer loyalty program Want to ditch paper, text messages or plastic cards as a way of tracking or running your company's rewards program?

Shopify's web-based Shop app aims to boost customer loyalty through rewards and easy checkout.

Mobile apps — as a channel of engagement — yield the highest satisfaction rates across every income category, with app preference highest among those making less than US$ 60,000 a year. In the final ...