Salesforce1 for financial institutions is said to be phase one in a series of services targeted toward retail banks, wealth management companies, and insurance providers.

A number of CRM vendors have seized the opportunity presented by this emerging trend to announce new solutions for the financial industry. At the BAI Retail Delivery Conference, one of the largest ...

Investment in customer relationship management technologies by North American retail financial institutions is set to increase at a compound annual growth rate of six per cent between 2001 and ...

Point Information Systems has developed e-point Financial Services, a customer relationship management (CRM) solution designed specifically for retail banks.

Amdocs continues to leverage its telephony roots to expand into retail banking, introducing three vertical applications for the financial services market under an approach called Dynamic Banking. The ...

The deregulation of the retail banking and telecom sectors in Singapore is expected to boost customer relationship management (CRM) spending in the republic.

Kathleen Khirallah, a senior analyst for retail banking with TowerGroup, says CRM is important across the banking spectrum, well beyond just the online factor. "CRM is the need to understand customers ...

When the Bank Administration Institute's annual Retail Delivery Conference and Expo opens this morning in Atlanta, the crowd will probably hear a lot less about the Internet per se than it has in ...

The Effects of CRM in Retail Markets. Customer relationship management in retail can increase customer satisfaction, reduce your costs and improve your company's performance in the marketplace.

Social media is clearly becoming the next-gen customer engagement channel of choice for industry. The banking industry is likely to be the frontier in adopting next-gen technologies, including ...