From call answering to voicemails, smartphones have created a whole new sort of etiquette. WSJ’s Joanna Stern enlisted 89-year-old artist Burt Silverman to get perspective on how things have ...

Etiquette in the world of business should ... poor communication skills or are just inconsiderate. Whether it is a phone call, text or email, it is important to respond promptly.

This means that telephone etiquette needs to be continuously addressed because it is an encounter that 90 percent of people have daily. I worked at a call center for a year and picked up a few ...