Avaya is helping to reinvent customer relationship management in its newly released Aura Contact Center 6.2, with tools to improve customer service using social media and other new channels.

Avaya today released three new contact center applications that tie into the Avaya Aura Contact Center Suite. These applications are designed to help businesses create competitive advantage through ...

Integration of Social Media in Agent Desktops: Avaya Social Media Manager can easily integrate with Avaya Aura® Contact Center 6.2, the new version of Avaya's agent-assisted experience solution ...

Avaya is trying out the potential of big data and analytics with new solutions to improve all of its lines of customer service.

Among the updates are Avaya Aura Contact Center 6.2, whose latest update can directly integrate social media updates from platforms like Twitter and Facebook via Avaya's new Social Media Manager ...

Social media platforms can be integrated into the agent desktop through the Avaya Social Media Manager.

Avaya, a global leader in business communications software, systems and services, is working with Amazon Web Services (AWS) to deliver its market-leading Unified Communications and Contact Center ...

“Avaya maintained its leading position in the worldwide contact center market in 2017, with 22% of ACD license volume and 28% of shipment value,” said Matthew Ball, Principal Analyst for Canalys.

Avaya announced today that TMC, a global, integrated media company, has named Avaya Oceana as a 2017 Contact Center Technology Award winner, presented by CUSTOMER magazine. "We're thrilled that ...

Customer relationship management is going social. Avaya is helping to reinvent customer relationship management in its newly released Aura Contact Center 6.2, with tools to improve customer service ...

Customer relationship management is going social. Avaya is helping to reinvent customer relationship management in its newly released Aura Contact Center 6.2, with tools to improve customer service ...