J.D. Power releases 2024 North America Airport Satisfaction Study
J.D. Power released its 2024 North America Airport Satisfaction Study, which found that most travelers had a good experience despite record passenger volume and rising costs. Across several metrics, passengers noted the positives and negatives of airports,
Got complaints about CLT airport? See how it ranked in new passenger satisfaction survey
Charlotte Douglas officials didn’t immediately respond to a request for comment on the latest ranking but long lines at security checkpoints and continuous airport construction have been ongoing concerns for passengers. As construction projects come to a close, passengers may start to find Charlotte Douglas more enjoyable.
This Midwest Airport Is No. 1 in Customer Satisfaction, According to a New Ranking
The latest J.D. Power 2024 North America Airport Satisfaction Study ranks the airports overcoming high crowds to deliver a positive experience for travelers.
Logan Airport in Boston ranks below average in "mega airport" customer satisfaction study
BOSTON - Logan Airport in Boston ranks below average in an annual customer satisfaction survey of "mega airports" released Wednesday, though it's not as close to the bottom of the list as last year. The J.
Pearson ranked among lowest for customer satisfaction in new study, airport questions methodology
Pearson International Airport has been ranked one of the lowest for customer satisfaction in a new study, though the airport is questioning its methodology. The J.D. Power 2024 North America Airport Satisfaction Study was released Wednesday and Pearson comes near the bottom of the list for the “mega” airport category — those which have 33
Lambert Airport ranks among lowest ‘large airports’ in customer satisfaction
New research finds that customer satisfaction at St. Louis Lambert International Airport ranks lower than most airports of similar size in North America, nearly the worst among its size classification.
Charlotte ranks below average for satisfaction among mega North American airports
Charlotte Douglas International Airport ranks below average for customer satisfaction among mega airports in the United States and Canada, according to a new J.D. Power survey. Why it matters: Charlotte's biggest issue is a problem every airport wants to have — it's seeing a record number of passengers,
Hartsfield-Jackson ranks near bottom of new airport satisfaction survey
The world's busiest airport in Atlanta is one of the lowest large airports when it comes to customer satisfaction, a new report from J.D. Power reveals.
Amid growth, San Antonio's airport falls in satisfaction rankings
San Antonio International Airport is slipping in traveler satisfaction ratings as it gets busier, per a new study. Why it matters: A multibillion-dollar renovation of the airport is in the works, and it will bring more capacity and sleeker design — but there are growing pains in the meantime.
Survey Still Ranks PHL Worst Large Airport, Despite Investments
Despite investments in infrastructure and customer service, Philadelphia International Airport (PHL) continues to poll badly in satisfaction among large airports in the U.S., writes Emma Dooling for Philadelphia Business Journal.
SAN airport ranks among lowest rated for customer satisfaction by J.D. Power
San Diego International Airport has placed near the bottom of the list of large airports in North America based on a customer satisfaction study by J.D. Power.
MSP Airport regains No. 1 spot in traveler satisfaction study
Minneapolis-St. Paul Paul International Airport has regained its No. 1 spot as the country's best mega airport in a new ...
Raleigh News & Observer on MSN1d
RDU airport ranking slips in annual North American customer-satisfaction survey
The J.D. Power customer-satisfaction study has been a source of pride for RDU; the airport has mentioned its top 5 ...
2024 American Customer Satisfaction Index Results
Benz, and Tesla are in a tight race for automobile supremacy in the new 2024 American Customer Satisfaction Index (ACSI) ...
See how Jax airport scores in passenger satisfaction
The scores are tallied by examining passengers’ experience across seven core dimensions. Here's where Jacksonville ranked.
FOX 32 Chicago on MSN2d
O'Hare, Midway fall short of flying colors in recent customer satisfaction survey
O'Hare and Midway face tough competition from airports that have focused on improving their local identity, reducing crowding ...
Portland International Airport's Satisfaction Rating Jumps Amid New Terminal Debut
The renovated main terminal at Portland International Airport opened just a month ago, and passenger satisfaction appears to have improved considerably as more passengers get to experience the new ...