Lloyds Bank has explained a restriction on making payments after a customer was frustrated to be told they couldn't make a deposit in the way they wanted. The person said they went into the Kingswood branch in Bristol to pay in £700 into an account belonging to a family member.

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They said they had been a Platinum Credit Card customer since March 2024 and previously had a £2,500 limit. They fumed: "Used it, always paid on time. Today, you cut my limit to £75. My Experian score is excellent, yet you won’t even give me a reason."

Britain's Lloyds Banking Group said on Monday that some of its customers were affected by an outage preventing them from making or receiving payments, after hundreds of customers reported problems with the service.

It comes after many Barclays customers were affected by an outage that affected payments for nearly three days

Lloyds Bank and Halifax customers have become the latest to be hit by problems with their banking app after issues with Barclays over the weekend. Customers of both companies – which are both part of the Lloyds Banking Group – reported issues with their banking apps this morning,

Lloyds Bank and Halifax customers reported issues with payments on Monday morning, in the latest service issue to hit the sector.